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E-governance Project and Initiatives

Department of Science and Technology
focus on
Information & Communication Technology including e-Governance
Science & Technology
Remote Sensing and Space Application

Department for Science and Technology is responsible for formulation and implementation of key IT related policies in Gujarat. Gujarat Informatics Ltd. has been identified as nodal agency for promotion of IT in the State.

Awarded for Best e-Governance, Gujarat is a frontline State in the implementation of e-governance policies & projects and setting up of key infrastructure for E-Governance.

Gujarat Government focus on growth and development of new & emerging technology areas. It has been increasingly using the ICT (Information and Communication Technologies) to offer citizen based service as per convenient location with an initiative to improve the reach, make services more transparent and reduce response time with reducing costs. The Government is also proactive in its Initiatives and ranks first state in the country to have made e-Governance functional in all its Municipalities and Municipal Corporations.

Gujarat Government promotes information sharing with the citizen by way of display and disclosure of information of large number of functional departments and their subordinate organizations through their respective websites which act as ‘Information tools’ in the State.

State Govt. has adopted Innovative, constructive and result oriented progressive policies for the promotion of e-governance in the State. Through the Nodal Agency, the Government’s Science and Technology Department positions Gujarat, as a Key State in the Knowledge Economy sector and acts as a medium to make Government-Citizen Interface more effective, transparent and efficient.

Gujarat is an aspiring leader with e-readiness Initiatives with the IT Policy 2006-2011. Gujarat has been position at L2 Stage in Information Communication Technologies (ICTs) which is categorized based on Environment, Readiness and Usage of Applications. It stands as an aspiring leader ranking to 31st Top Hotspots in the World and minimizing to reach the goal.

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Gujarat State Data Centre

Under the National e-Governance Plan (NeGP) of Government of India, State Data Centre (SDC) has been identified as one of the core and critical infrastructure components needed for consolidation and hosting of applications that are essential for the delivery of e-Governance services. SDC would be integrated with the other two core infrastructure components i.e SWAN and CSC/E-Gram.

Government of Gujarat has set up Gujarat State Data Center (GSDC) in Gandhinagar, the State capital. GSDC includes 2600 sq.ft of server & storage area, 600 sq.ft of connectivity zone and 1300 sq.ft of control room & utility area. GSDC has been connected to all the Government offices through GSWAN infrastructure.

Gujarat State Data Centre will act as a mediator and convergence point between open unsecured public domain and sensitive government environment. The GSDC has been equipped to host / co-locate systems such as Web Servers, Application Servers, Database Servers, SAN, and NAS etc.

GSDC will provide much functionality such as Central Repository of the State, Secure Data Storage, Online Delivery of Citizen Information/Services Portal, State Intranet Portal, Disaster Recovery, Remote Management and Service Integration etc. GSDC would also provide better operation & management control and minimize overall cost of Data Management, IT Resource Management, Deployment and other costs.

“Gujarat State Data Centre (GSDC) under NeGP is the first SDC made Operational in India".

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ICT and e readiness Initiatives
Gujarat is an aspiring leader with e readiness Initiatives with the IT Policy 2006-2011. All departments have prepared their IT Action Plan, which has a one-year focus and a five-year perspective. A fix part of the budget is committed to IT related activities. Each department has Chief Information Officer (CIO) who reports directly to Secretary of the department.

The IT Policy also showcase other features. IT enhances man power skills, collobarations and Business promotions. Mega Projects, IT Parks, SEZ and spaces for IT/ITES promotions. Power exemptions for large units, financial assistance are other areas focused upon. Distance Learning and Education is yet another Initiative that takes a major uplift. Optimum use of existing educational infrastructure, including distance learning through satellite communication facilities is available at Bhaskaracharaya Institute for Space Application and Geo-informatics (BISAG).

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(Sachivalya Integrated Communication Network)
The main objective of SICN Project is to providing Safe Voice Communication Services in the Capital of Gujarat Gandhinagar connecting almost all the Govt. offices and Boards & Corporations Offices.

Consists of 1 Core Exchange and 11 Remote Units interconnected through OFC

The core of this network is Lucent make DEFINITY G3r EPABX with the capacity of 9432 port and (8912 active ports+ 520 free ports), and 660 trunk lines working on E1 R2 MFC and ISDN-PRI, expandable up to 25000 lines.

As a backbone around 100 Kms. Of Optical Fiber has been laid and 150 Kms. Of JFC has been laid with Structured cabling for Voice & Data nodes. There are 8900+ active Voice ports and 5000 Data Nodes.

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E Procurement
e-Procurement system introduced for all the purchases and procurements in all the Government departments, Nigams and Societies under the administrative control of the State Government and which are funded by Government. Roll out of e-Procurement carried out in a phase manner starting from few works / items for limited Departments to multiple items for many departments.

e-Procurement is Online bidding system wherein the physical tendering activity is carried out online using the Internet and associated technologies. This system enables the user to introduce ease and efficiency without compromising the required procedures of the department and also provides transparency, results in savings of time and money, shortening of procurement cycle, ease of operation to the implementing department and to the bidders / suppliers / vendors.

Through www.nprocure.com portal any organization can avail of e-procurement services. The portal is enabled with end to end e-procurement software. The portal can handle all the activities from the notice inviting tender to the publishing of the complete tender in the electronic form to corrigendum to filing, encryption for security, and digital signing of online tenders, to multistage evaluation and final conclusions. The portal can handle multi currency situations, multistage evaluations, reverse and forward auctions, catalogue management and so on.

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(Value Added Tax)
The project was initiated to ensure prompt capturing of data at its origination in digitized form so that the VAT administration could be more informed and controlled. As the VAT implementation process involving VAT returns, scrutiny, assessment and refunds get streamlined, it was envisaged that the data also gets digitized to help the administration have an in-depth analysis of information for better decision support w.r.t. strategizing the tax administration processes.

Gujarat VAT Information System (VATIS) project is logically divided into various business services, shared services, MIS and House keeping.

Business services (e.g. Registration, Returns, and Assessments etc.) are self-contained while shared services (e.g. Tax Calculation, Alert Engine, Security etc.) are independent in nature and available across modules and tax type. MIS is linked with all the business and shared services to generate desired reports. In addition to this; framework has set of masters (e.g. commodity, location, user etc…) which is accessed by various services. The application is capable of accepting inputs from a variety of sources with data in different formats and providing outputs in required formats. The entire solution is service oriented and hence provides greater flexibility to incorporate various changes in the shortest possible time and effort. This approach also offers flexibility to deploy select modules at specific locations. VATIS provides simple and user friendly interface for all the functionalities implemented in the system. It is modular in nature and directly maps to the functional processes.

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(Integrated Workflow and Document Management System)
Government of Gujarat (GoG) wants to use e-Governance as the tool to improve the Accountability, Transparency & Effectiveness in Government administration. The Integrated Workflow and Document Management System (IWDMS) project has been implemented for the same through automating the government functions and processes at all levels of the administrative hierarchy. GoG has given stress to Change Management and Top-down approach for successful implementation of IWDMS project.

IWDMS provides Document Management, Workflow Management, Collaborative Environment and Knowledge Management in an integrated fashion and delivers an Electronic Workplace that result in productivity improvement in Government.

The project initially covered all employees of the Government of Gujarat at New Sachivalaya, Gandhinagar. It is now being extended to the employees of the HoDs of the departments in Gandhinagar and Ahmedabad. In order to achieve Single File Management System across the state, IWDMS will be extended to all other HoDs in Gujarat in a phased manner. IWDMS has not only helped improve the accountability, transparency and effectiveness but also benefited the citizen's directly through applications such as Grievance Redressal, CM Relief Fund, Surat Disaster Assessment Survey, etc. and benefited the industry through applications such as Investment Monitoring System.

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Established in the year 1950, the Amdavad Municipal Corporation (AMC) grew from an area of 52.49 Sq.Km. (in 1950) to 190.84 Sq.Km. (in 1991) over 43 wards. The urban agglomeration is spread over 259.63 Sq.Km.

In 2001, the population of Amdavad Urban Agglomeration was 4.51 million while the AMC area was 3.51 million. The average decadal growth rate of population in the AMC area since 1901 has been 37.55% against a national average of 25% approximately. The population in AMC area is expected to double by 2011.

The average density of population in AMC area is 18420 persons/Sq. Km. The densities range from the highest of 85,120 persons/Sq. Km. in Dariapur ward, to 3,709 persons/Sq. Km. in Vatva ward

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Health Management Information System
HMIS is to build trust and confidence for the general hospitals in the hearts of the citizen of the state by providing efficient and quality health services through IT application. They streamline the Operations with improved Patient care and effective Administration and Control. HMIS project was conceptualized by the department of health & family welfare to ensure the quality health care by IT application to provide standard clinical & diagnostic tools, hospital management tools and integration of management information at the state level so as to ensure online review & monitoring. The Project is undertaken by Department of Health and Family welfare.

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After digitizing all land records, e-Dhara Kendras(e-DK) have been setup at Taluka Mamlatdar offices to take up day to day activities of land records such as mutations and issue of Record of Rights (RoR). Workflow based software (BhuLekh Soft) has been implemented since 2004-2005.

By Integrating BhuLekh Soft with the e Gram Vishwa Gram (eGVG) project, that provides broadband connectivity through VSAT to village Panchayats, farmers can get RoR copies from the Village Panchayat itself.While Talati / Village Computer Entrepreneur (VCE) posts the request on the RoR portal, Deputy Mamlatdar, (e-DK) would process the RoR and upload it on to the Central server so that the print out is taken at the village. Since Jan 2006, RoR@Village has been operational in 2279 villages of 166 Talukas and the facility has been expanding with the availability of broadband under eGVG project.

BhuLekh Soft has good MIS capabilities. The data can be queried for mutation application, entry status, tenure statistics, land use statistics, land type statistics, tenant details, crop details, irrigation details, the agriculture census and other details. It is also searchable by Khatedar name, khata number, survey number, farm name and so on. FIFO has been introduced on different stages of mutation within Bhulekh Software.

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E Gram – Vishvagram
Since 2004-05, Government of Gujarat under the e-GRAM Project has decided to equip all the 3 tiers of Panchayats (Local self governments in rural areas) and in particular, each and every Village Panchayat (VP) with computer hardware & software and other necessary peripherals in a phased manner. By the end of 2008, all the VPs have been computerized and provided with broad band connectivity through VSAT.

With the introduction of modern office tools and connectivity at the lowest rural administrative unit in the State i.e. Village Panchayat, e-GRAM project has enabled computerized record keeping of accounts and maintenance of register of various types of taxes at the village level. In addition, by using digitalized databank in Gujarati vernacular language VPs issue computerized certificates such as certificates of birth, death, income, caste, domicile, property, residence proof, agriculture, tax collection, family information etc.

To leverage IT resources, e-GRAMs are being operated through Village Computer Entrepreneurs (VCEs) on a revenue sharing basis under Public Private Partnership model. This innovative mechanism is ensuring prompt services to the rural citizens besides providing income earning opportunity to the VPs and generating self-employment opportunities for the rural youth. In nutshell, the e-GRAM in each VP is the e- governance business model of Gujarat and it has started functioning as a Village Knowledge Centre. In addition to the e-GRAM in 13,693 VPs, there are Common Service Centers (CSCs) in 6000 VPs which have been set up under the National e-Governance Plan (NeGP).

(* GRAM is the acronym of Gram Rural Accounting Management Software. Moreover, in Gujarati language, GRAM means a village.)

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(State Wide Attention on Grievances through Application of Technology)
On the 4th Thursday of every month applicants arrive at the Chief Minister’s Office in the morning. Grievances are scrutinized, registered and instantly transmitted online to the concerned authorities at the Secretariat level, District level and Sub-District level, whereupon the authorities input their replies by afternoon on the same day. From 3.00pm on the same day, the Chief Minister personally listens to the applicants one-by-one. The grievances as well as the replies of the concerned authorities are available through the system on a screen. The concerned secretaries are present along with the Chief Minister, for direct interaction with the aggrieved citizen, and district authorities are connected through video-conferencing.

After listening to all the aspects of the case from all sides, necessary instructions are given for resolving the grievance. A record is maintained in the SWAGAT database and a separate log is maintained for each case. There is a focus on monitoring the cases to ensure solutions are made according to instructions given by the Chief Minister. Citizens can view the status of their application online, using their allotted password and login at local Government Offices and at any internet access point.

Grievances are only eligible if they have already been presented to the appropriate authorities (such as the Sub-District Officer or the District Officer), and have not been resolved at this level. Cases for attention of the Chief Minister are selected as those that are long-standing, acute humanitarian issues, difficult to resolve at other levels of Government and those that have policy implications.

The positive impacts realized by the State level SWAGAT gave drive to expand the system to 225 Sub-District offices in 2008, for greater accessibility to the public. Thus the geographical scope covers all of the 55 million citizens and 225 Sub-District of the State. At the District level SWAGAT session, the district authorities hear the public grievances on the same day. Sub-District level SWAGAT is held on every fourth Wednesday, i.e. one day prior to District and State SWAGAT. The software application also enables an online review of Sub-District SWAGAT, District SWAGAT and State SWAGAT outcomes.

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(Gujarat State Wide Area Network)
Gujarat State Wide Area Network (GSWAN) is one of the largest IP based Multi Service (Voice, Data and Video) IT infrastructure connecting 26 Districts, 225 Talukas to State capital Gandhinagar.

GSWAN is End to End IP based Backbone that supports Voice, Video, and Data on the same Bandwidth from State Center to all 26 Districts and 225 Taluka centers.

Sachivalaya Campus Area Network (SCAN), having 7000 Fast Ethernet Input / Output ports, connects all the Government offices and Government buildings / complexes in State capital on Gigabit backbone.

Web sever, DNS server, Mail server and database servers have been installed at the State Data Center and have been integrated to the GSWAN / SCAN networks.

More than 3300 District / Taluka Government offices of 32 Government departments and semi government offices have been connected with GSWAN.

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http://www.gswan.gov.in, Gujarat State Wide Area Network Gujarat Tourism : External website that opens in a new window http://india.gov.in, The National Portal of India https://www.digitalgujarat.gov.in/, Digital Gujarat